Return and Refund Policy
Thank You For Shopping With Ajays Cafe, Whether Via Our Website, Repos App, Or Ajays Café Ordering App. We Strive To Deliver The Best Experience. However, If For Any Reason You Are Not Entirely Satisfied With Your Purchase, We Invite You To Review Our Return And Refund Policy.
This Policy Outlines The Conditions Under Which Returns And Refunds May Be Requested And Processed.
1. Definitions and Interpretation
Interpretation
Capitalized Terms Have Specific Meanings As Defined Below. These Definitions Shall Apply Whether Used In Singular Or Plural Form.
Definitions
- Application Refers To The REPOS Mobile Application Provided By The Company And Downloaded By You On Any Electronic Device.
- Company Refers To Ajay’s Good Food Pvt. Ltd., Referred To As "The Company", "We", "Us", Or "Our" In This Policy. Registered Address: Block No. 136, Village Kanbad, Sarpor, Near Aatmiya Food Compound, Pardi, Gujarat – 396433.
- Goods Refer To The Food Items Or Products Offered For Sale Through Our Services.
- Service Refers To Access Or Transactions Through The Application, Website, Or Both.
- Website Refers To Our Official Website: Https://ajays.co.in
- You Means The Individual Or Entity Using Or Accessing The Service, Whether On Your Own Behalf Or On Behalf Of A Business Entity.
2. Order Cancellation Rights
You Have The Right To Cancel An Order Within 14 Calendar Days From The Date Of Receiving The Goods, Without Providing Any Reason, Subject To The Conditions Mentioned Below.
To Exercise Your Cancellation Rights, You Must Notify Us Via A Clear Written Statement. You May Contact Us By: Care@ajays.co.in
Upon Receiving And Verifying The Returned Goods, We Will Initiate A Refund Using The Same Method Of Payment Used For The Original Purchase. Refunds Will Be Processed Within 14 Days Of Receiving The Returned Goods.
3. Conditions for Returns
To Be Eligible For A Return, The Following Conditions Must Be Met:
- The Goods Must Have Been Purchased Within The Last 14 Days.
- The Goods Must Be Unused, Unopened, And In Their Original Packaging.
- Proof Of Purchase Must Be Provided.
Non-returnable Goods
Returns Will Not Be Accepted For The Following Categories:
- Goods Made To Your Specifications Or Clearly Personalized.
- Goods That Are Perishable Or Have Exceeded Their Expiry Date.
- Goods That Are Unsealed And Not Suitable For Return Due To Health Or Hygiene Reasons.
- Goods Which, By Their Nature, Have Been Inseparably Mixed With Other Items After Delivery.
Note: Refunds Are Only Applicable To Regularly Priced Goods. Sale Or Promotional Items Are Non-refundable, Except Where Required By Applicable Law.
4. Return Process and Shipping
You Are Responsible For The Cost And Risk Of Returning The Goods To Us. Returned Goods Must Be Sent To:
QSR Products
(Full Return Address To Be Provided Here.)
We Strongly Recommend Using A Secure, Trackable, And Insured Shipping Method. We Are Not Liable For Goods That Are Lost, Damaged, Or Not Received During Return Transit.
Refunds Will Only Be Issued Upon Successful Receipt And Inspection Of The Returned Goods.
5. Gifts
- If The Item Was Marked As A Gift And Shipped Directly To You, A Gift Credit Equal To The Value Of The Returned Item Will Be Issued.
- If The Item Was Not Marked As A Gift, Or The Order Was Shipped To The Gift Giver, The Refund Will Be Issued To The Original Purchaser.
6. Contact Us
If You Have Any Questions About This Return And Refund Policy, Please Contact Us:
Email: Care@ajays.co.in Website: Https://ajays.co.in
Disclaimer:
This Policy Is Subject To Change Without Prior Notice. The Company Reserves The Right To Update Or Modify This Policy At Any Time In Its Sole Discretion, Without Any Obligation To Notify Users Individually.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: care@ajays.co.in